Federal Communications Commission Citations for
Telemarketing Violations of the TCPA

It is extremely important that the FCC be notified of any live or prerecorded telephone solicitations that have been initiated by or on behalf of any of these entities in violation of the TCPA after they have been cited. The FCC can then proceed against these entities with a NAL (Notice of Apparent Liability) and a Forfeiture Order of up to $11,000.00 per violation. In the complaint to the FCC write across the top of the letter "Re: TCPA Violation After FCC Citation". Mail the complaint to:

Consumer & Governmental Affairs Bureau
Consumer Complaints
445 Twelfth Street SW
Washington, DC 20554

Mail a carbon copy of your complaint to:

Federal Communications Commission
Enforcement Bureau
445 - 12th Street, SW
Washington, DC 20554

(The comments provided are derived from the actual complaint (enclosure to the citation) that was obtained by Freedom of Information Act. The enclosures are NOT being made available here out of respect for the privacy of the complainant. The FCC has a similar page here  (prerecorded call citations) and here (do-not-call and National Do Not Call Registry citations).

Transcript:
"Hello, this is a message from Sunset Home Improvement serving the Southern California area since 1948. Unfortunately the shortage of energy supported by Southern California Edisonhas increased the cost of heatingand cooling your home. Sunset Home Improvement sells and supports dual pane energy efficient windows.These windows can dramatically decrease your cost of energy as well as increase the value of your home. To find out more, please press the 1 key now."
Transcript:
"Hi, this is Stones Family Fitness Center and we are currently celebrating our ten year anniversary here in the Friendswood area. We would like to take this opportunity to invite you and a friend to check out the latest in fitness equipment and or join in one or more of our many aerobic classes. If you made the decision to get into shape, this is the opportunity you have been waiting for. To see what all the excitement is about and to receive a free week membership for you and a friend simply say yes after the tone."

"Thank you. Now please state your name and telephone number."

"Thank you. A Stones Family Fitness Center representative will be in contact with you soon."
Transcript:

"Hi, this is John Black, senior vice president of Brentwood Capital your local mortgage company. The reason for my call and according to your property survey
is that the federal government has recently lowered interest rates to what is considered an all time low that we recently reviewed, you may qualify to refinance your home and take advantage of these low rates. I will be in my office until 8 PM tonight, call me. Again, it is John Black at Brentwood Capital. Our office is 615-661-9039. I look forward to nearing from you."
Transcript:
"Hello, this is a notice of credit extension. You have been pre-selected to receive up to 18 thousand dollars to purchase a car or truck. Call 713 777 4 double 0 7. Your loan amount is conditioned on your ability to pay history. This provides exceptions to overcome repossessions and bankruptcies. Call now to start the pre-approval process, 713 777 4 double 0 7, It’s that simple, 713 777 4 double 0 7."
Transcript:
"Hi, this is Pam with the Funeral and Cemetery Finders Association. If you or someone you know are considering any funeral or cemetery arraignments press 8 on your phone now for your free no obligation consultation. We are here to help and save you time and money without compromising quality or service. Simply press 8 now to speak directly to one of our professional councilors. Thank you, have a wonderful day and remember press 8 now.” Thank you. Now if you need to be taken off of our calling list and not called back in the future please press 2 and ask for Don. Or if you would like to talk to us about our services please press 3 and hold. Thank you. You will hear clicks followed by silence please do not hang up during the transfer."
Transcript:
"Hi, a local automobile dealer has selected you to be pre-approved for a new car or truck. That’s right Approved. Bad credit, good credit, bankruptcy, repossession, it really doesn’t matter. With your job and a minimal down payment, you can be driving a new car or truck today. We have helped thousands of others. We can help you too. Start the pre-approval process now by pressing 9 on your telephone keypad to be connected to the next available operator. Or call Kelly in the Autopro Finance department toll free at 877 380 9539. This is a limited time opportunity and you must take action now. Again, my toll free number is 877 380 9539 or press 9 now to be connected to the next available operator. Don’t delay call today. You can be driving that new or pre-owned vehicle sooner than you think. Here’s my toll free number again…"
Transcript:

"There is a financial opportunity most people overlook, You may qualify to receive a free ounce of point 999 fine silver bullion just for requesting a free report on it. If you are looking for a way to diversify your investments, please take a moment to hear this. And if not, feel free to hang up. With the problems in the stock market, investors are turning to the commodities marketplace. Fluctuations in the price of precious metals, crops, oil, and other commodities can create large gains and you can participate with a fully managed account or by making your own trading decisions. While futures trading does involve the risk of loss, it also has the potential for substantial short term gains. To allow qualified investors to make an informed decision, we're offering a free investor's kit that you can receive at no cost or obligation and if you qualify, you'll also receive a one troy ounce ingot of point 999 pure silver to thank you for your time. If you decide to open an account you may also qualify to receive an ounce of pure gold bullion from the U. S. mint. To request your free commodities report and to find out how to receive an ounce of silver or gold, first just say yes after this tone." (Tone)

"Thank you. Now please state your name and please spell your last name." (Tone)

"Finally, please state your home or work telephone number and a good time to reach you there." (Tone)

"Thank you for your time and interest. A licensed commodities trader will be in touch with you to answer any questions you may have."
Transcript:
"This message will repeat. This is an important message about your recent traffic accident. Press one to continue. This message will repeat." (Tone)

"Thank you. This is a courtesy call from Accurate Collision Repair. We offer up to $500 off your insurance deductible, free towing, courtesy replacement vehicles are also, available. There are coupons for your insurance deductible in the Ameritech Yellow Pages, coupon section. Press six for phone number and directions." (Tone)

"We are located near the Columbus airport, Easton shopping center our address is available on our coupons and our phone number is 614 -475-2751 and Thank you for your time. We look forward to hearing from you. Good bye."

Transcript:

"Hi. This is Julie with P&M Consulting. We're conducting a real quick three question survey of residents in your area to determine your eligibility for a complimentary vacation to your choice of Mexico or the Bahamas with round trip airfare for two. There is absolutely no obligation to purchase or join anything to receive your vacation. Simply answer the following questions.

Please press 1 if you are married, press 2 if you are single.

Please press 1 if you are the head of the household, please press 2 if you are not.

Please press 1 if you are between the ages of 25 and 70. Please press 2 if you are not.

Please press 1 if your combined annual household income is greater than 35000, please press 2 if it is under 35000.

Congratulations. You do qualify. Someone from our offices will be contacting you in the next few days to explain to you how to receive your complimentary 4 day 3 night vacation. Our address is 301 Duck Road, Grand View, Missouri 64030. All future telephone conversations may be recorded and/or monitored."
Transcript:

“Are you paying too much for your health insurance? Are you tired of price increases and low benefits? American Life is doing a survey to better serve your insurance needs. If your interested in a free no obligation quote for health insurance with low co-pay and prescription benefits, please press 1 now. If you wish to be removed from this survey list, please press 2 now.” (Tone)

“To receive your free no obligation quote, please leave your full name, age, zip code and your phone number including the area code.” (Tone)

“Thank you for participating in our survey. We are here to better serve your insurance needs. Goodbye.”
Transcript:

"Hi I’m glad, your home. I wanted to get this message to as many homeowners as I could. This is Ray and my company Dura-Plex has been in the home improvement business here in the area for over 30 years. And if you're looking for an honest and reliable company to help you improve your home then I'd really appreciate the opportunity to earn your business."

"We specialize in raising property values and lowering energy cost plans installing the highest quality products such as custom replacement windows and doors, as well as decks and patio enclosures, and back it all up with expert service-and a lifetime warranty. We are members of the Better Business Bureau with satisfied customers in your neighborhood and we personally supervise all of our jobs so your satisfaction with our work is 100% guaranteed!"

"If we can help you with any home improvement project you've been thinking about, please press 8 on your phone and this call will be transferred directly to my office where we can talk in more detail. We're located at 1681 Route 88 West in Brick, NJ and can be reached Toll Free at 877-5392020, that's 877-539-2020, that's 877-539-2020. Thanks for listening to my message and please press 8 to transfer this call."

"Thank you. Now if you need to be taken off od our calling list and not called back in the future, please press 2 and ask for Don. Or if you want to talk to us about our services, please press 3 and hold."
Transcript:

"Hi, this is Kristie Powell with Capital Line Financial and I'm giving you a call today for two reasons. First, the property values in your area have gone up significantly. Secondly, we just obtained the lowest start-rate mortgage in the last 20 years of lending at 3.95%. What this means to you is that a loan amount of about $150,000 would g-ive you a monthly payment of approximately $610. A $250,000 loan would be a monthly payment of approximately $1,000. You probably get the picture. Anyway, give me a call at (800) 809-4402 and give me an opportunity to prove this to you in writing. Best of all, this program requires no upfront fees or out-of-pocket costs. Again, give me a call. I look forward to the opportunity of earning your business."
Transcript:

“Hello sorry we missed you. This is Warrior Custom Golf dot com getting back with you at 800-600-5113. It is my pleasure to inform you that you are now officially approved to participate in this years risk free test play program. As you probably know this program entitles you to preview and play with next years most advanced golf club technology before it is released to the general public. Obviously, our research department requires your honest evaluation of the golf equipment you will receive. Your official test play ID number is F02. Call us as soon as possible at 800-600-5113 with your ID number for all the details. Congratulations.”
Transcript:

...I have just for you on the Confere Dating Game.  You’re going to have the time of your life on your date with the person that’s most irresistible to you.  Just call me back at 713-493-0001.  You’ll enjoy listening to these three eligible singles describe themselves to you.  Then, you can have fun choosing which one of these three you’d like to go out with first.  And we’re all waiting here to see who’ll you choose, so call me back at 713-493-0001.  That’s 713-493-0001.  Have fun.

“…the time of your life on your date with the person that’s most irresistible to you. Just call me back at 713-493-0001. You’ll enjoy listening to these three eligible singles describe themselves to you. Then you can have fun choosing which one of these three you would like to go out with first and we’re all waiting to see who you choose. Call me back at 713-493-0001. That’s 713-493-0001. Have fun.”

“Congratulations. Somebody that wants you to fall in love and just for you on the Confere dating game. You’re going to have the time of your life on your date with the person that’s most irresistible to you. Just call me back at 713-493-0001. You’ll enjoy listening to these three eligible singles describe themselves to you. Then you get to have fun choosing which one of these three you would like to go out with first and we’re all waiting here to see who you choose. So call me back at 713-493-0001. That’s 713-493-0001. Have fun.”

Transcript:

“Hello, this is Paul and I've just recently expanded my small carpet cleaning business here in the area, and I've hired three extra guys to work for me and I'm really working overtime to keep my men busy. My men are industry certified and they're uniformed and they do a wonderful job on carpet and furniture cleaning and what I’m doing right now to kind a get our business going is I am running some specials on my service right now. I'm offering my very best prices of the entire year. I am going to guarantee your complete 100% satisfaction with my service and if you are not completely 100% satisfied, you pay me absolutely nothing. It's my goal to make your carpet look their absolute best. So, if I can at all help you with any carpet or upholstery cleaning needs right now, I'd… I'd really appreciate the opportunity to do so. If you'll press 8 on your telephone right now, your call will be transferred directly into my office. And I want to thank you for listening to my message I want you to have a wonderful day and if I can help you with your cleaning needs, please press 8 right now. Bye-bye.”

Transcript:

"Hello, this is a special notification for local septic tank owners about avoiding environmental damage and saving money.  If your home is served by a septic tank please take a few seconds to hear this important message.  The US Department of Agriculture has tested and approved a new product which eliminates costly pumping out of septic tanks, keeps leech fields clear, and keeps septic tank systems working efficiently for just pennies per month. The product is called Septic Safety, and it is completely safe for the environment including kids, pets, plants and plumbing systems. Septic Safety includes a one hundred percent money back guarantee of results and satisfaction, is USDA approved, and is now available here. If you would like to request free information on Septic Safety, of course at no cost or obligation whatsoever, first please just say yes after this tone. Tone"

"Thank you.  Now please just state your name and spell your last name."

"Thank you for your time and concern, and good-bye for now."

"During the week of January 4, 2004, an individual who identified himself as Randy Sage called the Division, on behalf of Dynasty, to discuss the citation.  On January 8, 2004, a Division staff member returned Mr. Sage's call.  Mr. Sage claimed that ``as a government-regulated business,'' Dynasty is exempt from federal do-not-call rules.  The staff person informed Mr. Sage that neither the TCPA nor the Commission's rules contain such an exemption, and repeated the citation's warning that Dynasty's continuing telephone solicitations to consumers who had placed their residential telephone numbers on the National Do-Not-Call Registry could result in substantial monetary penalties.

      Unsolicited Commercial E-mail will be dealt with accordingly!

    Last update 03/23/09